Los Angeles Times

Cringiest chief executive moments of ’23

Another year, another endless news cycle driven by the world’s top corporate executives, with moments ranging from cringewort­hy to downright bizarre.

Although some chief executives seemed to relish the spotlight, Elon Musk chief among them, others were inadverten­tly thrust into social media’s harsh glare.

Here are some of the most high-profile management misadventu­res:

The Muskiest moment

Of all the jaw-dropping Musk moments this year, the pinnacle came on stage at the New York Times DealBook Summit when he told advertiser­s that have stopped spending on X, formerly Twitter, to go “f—” themselves. “Hey Bob, if you’re in the audience,” he added, calling out Bob Iger, the CEO of Walt Disney Co. — one company among many that distanced itself after Musk endorsed an antisemiti­c post in November.

Still, if advertiser­s leave X, the platform’s failure will be their fault, not his, Musk said, calling their retreat a form of blackmail. He said he won’t “tap dance” to prove he’s trustworth­y.

Billionair­e cage-match bluff

In June, Musk challenged Mark Zuckerberg to what perhaps passes for a duel in 2023, posting on X: “I’m up for a cage match if he is lol.” The peculiar invitation came shortly after news surfaced that Meta Platforms was set to release Threads as a competitor to X.

Zuckerberg, who practices Brazilian jiujitsu, readily agreed. Musk advertised a showdown in Las Vegas in August, and then started a rumor it might actually be staged in the Colosseum in Rome, something Italy’s culture minister promptly debunked. But Musk began making excuses as the summer weeks slid by, saying he might need surgery for his neck/back /shoulder. Zuckerberg eventually called his bluff, saying it was “time to move on.”

OpenAI’s about-face

The abrupt firing and rehiring of OpenAI Chief Executive Sam Altman by the board played out over the course of a long weekend. The whole thing was pretty bizarre, with some of the drama unfolding on social media. Between angry investors and employees, virtually all of whom threatened to quit, the board beat a hasty retreat.

As rumors swirled that he might return, Altman posted a photo of himself at the San Francisco office wearing a guest badge: “first and last time i ever wear one of these.” In an especially strange twist, one of the ouster’s leaders, OpenAI cofounder and Chief Scientist Ilya Sutskever, later recanted and pledged to “do everything” he could to reunite the company. Altman replied with three red hearts.

The view from Acapulco

When Stellantis and United Auto Workers leadership met in August, Mark Stewart, the company’s chief operating officer for North America, wasn’t physically present — he Zoomed in from Acapulco, where he has a second home. That didn’t go over well with workers who resented his calls for employees to temper bargaining demands in the name of economic realism.

The UAW’s deft new communicat­ions team — which includes veterans of Vermont Sen. Bernie Sanders’ runs for the Democratic nomination for president — seized on the faux pas. Prounion social media accounts later spread footage and photos of a sunglasses-wearing Stewart smiling by the beach. He made it to the next meeting in person.

Time to leave that ‘pity city’ behind

A short video of Andi Owen, CEO of office furniture maker MillerKnol­l, chastising staff for fixating on endof-year bonuses ricocheted around the internet in April. “Spend your time and your effort thinking about the $26 million we need, and not thinking about what are you going to do if you don’t get a bonus,” Owen said in the video, referring to an internal metric. “I had an old boss who said to me one time, ‘You can visit pity city, but you can’t live there.’ So people, leave pity city.”

Owen sent an email to staff and met with leaders across the company after the backlash, according to a person familiar with the situation. “Andi fiercely believes in this team and all we can accomplish together, and will not be dissuaded by a 90-second clip taken out of context and posted on social media,” MillerKnol­l spokespers­on Kris Marubio said in an emailed statement.

Management’s massage time

In October, Tony Fernandes, co-founder of AirAsia and a top executive there, went to LinkedIn to post a picture of himself, shirtless, getting a massage while sitting at a conference room table. “Got to love Indonesia and AirAsia culture that I can have a massage and do a management meeting,” he wrote. Online followers quickly spoke out, with some commentato­rs calling it inappropri­ate for an executive to indulge in barecheste­d personal care while also purportedl­y running the company. One person said she didn’t think women at his company “would be comfortabl­e or safe in this context, and given you’re the boss, they likely won’t challenge you or say anything.”

Fernandes said he’d just endured an 18-hour flight and was in pain, and that the massage was a spontaneou­s suggestion by somebody in the Indonesia operation. He deleted the post while apologizin­g: “I didn’t mean to offend anyone.”

Lacking discretion with an indiscreti­on

BP CEO Bernard Looney resigned in September over the failure to fully disclose past relationsh­ips with colleagues, forfeiting as much as $41.4 million in pay. BP said at the time that its board reviewed allegation­s relating to Looney’s past personal relationsh­ips with colleagues in 2022, finding no breaches of the company’s code of conduct. But then further allegation­s of a similar nature came to light, and Looney informed the company that he hadn’t been fully transparen­t with the previous investigat­ion, the company said.

On his exit, Looney said in a statement that he was “proud” of what he achieved as CEO, but was “disappoint­ed with the way this situation has been handled.” BP doesn’t prohibit executive relationsh­ips. The new interim CEO, Murray Auchinclos­s, is also in a relationsh­ip with another BP employee, a company spokespers­on said at the time, but had disclosed it previously.

Bypassing all the airport f light woes

United Airlines Holdings canceled 751 flights on one day in June — more than any other airline — and its hub airport in Denver was among the hardest hit. But CEO Scott Kirby was able to bypass the congestion by taking a private jet to Denver from Teterboro Airport in New Jersey that day, prompting an apology.

“Taking a private jet was the wrong decision because it was insensitiv­e to our customers who were waiting to get home,” Kirby said in an emailed statement. “I sincerely apologize to our customers and our team members who have been working around-the-clock for several days — often through severe weather — to take care of

Not parting with that paycheck

Former Silicon Valley Bank CEO Greg Becker refused to commit to giving up his $10-million pay after the bank collapsed in March. Lawmakers pointed out that the bank failures cost the government’s bedrock deposit insurance fund billions of dollars, which will have to be replenishe­d by other lenders.

Although he took the brunt of the criticism, Becker told the Senate Banking Committee that unpreceden­ted events, interest rate hikes and negative social media coverage rather than mismanagem­ent were the root causes of the firm’s demise. Becker said he’d work with regulators to review compensati­on, but wouldn’t pledge to give anything back despite being pressed repeatedly to do so.

The HBO troll

Casey Bloys, CEO of HBO and Max content, apologized for using fake X accounts to troll TV critics who gave bad reviews to the network’s shows, the Los Angeles Times reported. According to The Times, Bloys said his passion for his company’s programmin­g — and too much time on social media during the COVID-19 pandemic — led him to do it and he concluded that it was “a very, very dumb idea.”

The posts, first reported in Rolling Stone, were surfaced in a wrongful terminatio­n lawsuit filed by a former HBO employee. Bloys apologized to the journalist­s named in the article and said he now sends direct messages to those he disagrees with.

Pre-pink-slip digital detox

Salesforce CEO Marc Benioff says he took a 10-day trip to French Polynesia for a so-called digital detox ahead of the company’s mass layoff of about 8,000 staffers. A digital detox is when someone forgoes phones or computers for a period of time to feel more present and less dependent on technology and social media.

In a letter to employees at the time, Benioff said the company hired too many workers during the COVID-19 pandemic, a decision for which he took responsibi­lity. But Benioff also appeared tone-deaf, arriving late to a meeting the day after the layoffs, joking, “did I miss something?” Some pointed out the twist of the sudden job cuts next to Benioff ’s frequent characteri­zation of the company as an ohana, a Hawaiian term for family.