IMPROVED PHONE APPS
Quite apart from improving its main Phone System, 3CX constantly improves its software phone offerings too. Here’s a quick rundown of what’s new in the Windows and iPhone applications.
New Windows softphone
If you like answering calls on a physical phone – rather than from your softphone – then the new Windows softphone allows you to do just that. You simply need to have a deskphone already configured to your account, with switching devices controlled from the Settings page.
You can also access an all-new, quick action panel for faster logging in and out of queues, while a simple ringer on/off feature is surely self-explanatory!
While smaller companies should still download 3CX’s secure Windows softphone app directly from the Microsoft Store, if you want to control the roll-out and updating of the software yourself then there’s now an option to deploy the Windows softphone using the MSIX app package format.
New iOS app
Apple iPhone owners can now make calls on the road using the updated iOS app thanks to support for Apple CarPlay. For example, say “Hey Siri, call Kate using 3CX” and it will work out who to call from your address book.
The new app also makes it simple to read and reply to messages: when you receive a message, a notification will appear on your dashboard and the message will be read out to you. To reply, tap on the notification, choose “reply” and Siri will prompt you to dictate the message and will then send it.
Finally, it’s now possible to access your voicemail using voice commands. And it couldn’t be simpler: just say “Hey Siri, call voicemail using 3CX”.
New Android app
3CX’s new Android app adds a bunch of features that will help you get closer to your customers. Top of the list, you can now add Microsoft, CRM, personal or company contacts while on a call to an unsaved number (simply tap on the Add Contact label from the dialer interface).
There’s also a new tool to monitor connection quality while on a call, which will generate a report afterwards, and the ability to quickly elevate an active call to a conference with colleagues – perfect for escalating a complaint or bringing in technical experts.