Passengers grounded in Rajkot after IndiGo flight cancellation
Disgruntled passengers caused a stir at the Rajkot International Airport after IndiGo Airlines abruptly grounded their flight bound for Mumbai. The incident unfolded after a delay exceeding two and a half hours for the 7:40pm departure on Monday.
IndiGo attributed the delay and subsequent cancellation to unfavourable weather conditions. The explanation however failed to appease the agitated passengers who argued with airline staff. The situation was particularly frustrating for those with connecting flights to Goa from Mumbai, as the grounding disrupted not just their travel plans but potentially their entire vacation itineraries.
The ongoing summer vacations likely contributed to the high volume of passengers on the Rajkot-Mumbai route. Many rely on connecting flights to reach popular tourist destinations like Goa during this peak travel season. The unexpected cancellation disrupted these plans, causing significant inconvenience and frustration.
Details regarding the specific weather concerns that grounded the flight remain unclear. Passengers reported receiving minimal information from IndiGo representatives, further fueling their discontent. It is unknown whether the airline offered alternative arrangements or rebooking options to those affected.
“This incident highlights the challenges airlines face in managing passenger expectations during travel disruptions. While bad weather can pose legitimate safety concerns, clear and timely communication with passengers is crucial in mitigating frustration and maintaining order” said Shailesh Maniar, a passenger. IndiGo Airlines has yet to issue a public statement regarding the incident at Rajkot Airport.