The 21st Century
Tower is proud of all they’ve achieved
*2016
IN 2016, Cyclone Winston struck Fiji, becoming the strongest storm ever recorded in the Southern Hemisphere. Despite the devastation, the resilient Fijian people united to recover and rebuild, with Tower providing crucial support.
*2018-2020
In 2018, Tower strategically positioned Fiji as the heart of its wider Pacific business by centralising operations in Suva. When the COVID pandemic hit in 2020, Tower swiftly ensured that its staff in Fiji had everything they needed to work from home.
Additionally, they provided weekly food deliveries to ease the burden during challenging times.
*2022
In 2022, Tower launched the market-leading online purchase journey and self-service portal called My Tower.
This platform is designed to help customers buy and manage their insurance seamlessly, regardless of their location.
In the same year, Tower collaborated with the United Nations Capital Development Fund to create its first parametric insurance product called Cyclone Response Cover. This innovative product leverages technology to assist Fijian communities in recovering quickly after cyclone events.
*2023
In 2023, Tower extended its reach beyond Fiji to support not only its Pacific operations but also New Zealand. They expanded their team in Suva to over 250 people, moved into new premises at Vale Ni Cina – officially opened February 2024 - and continued significant investments in leading digital capabilities.
Tower’s team in Suva now helps supports 310,000 customers across six countries, positioning Tower Fiji as a pioneer business operation.
Looking back at their rich history, Tower is proud of all they’ve achieved.
Their commitment to community support, resilience during natural disasters, and strategic innovations have shaped their legacy. Tower combines innovation with over 150 years of experience.
They are reinventing insurance for the modern world and staying ahead of the curve.
Tower aims to be a company of many firsts.
They will continue to innovate, collaborate with stakeholders - including local government, regulators, partners, and suppliers - champion local talent and protect Fijian communities for the future.