“A goldmine of hand-picked information for those trying to navigate today’s tough consumer terrain.” — Kirkus Reviews
Watch out, Goliath. Jon Yates has a slingshot and he’s teaching us how to use it. This is ‘self help’ with an ass-kicking. — Amy Dickinson, America's favorite advice columnist and New York Times bestselling author
Nothing less than a public service … [What’s Your Problem?] will make you feel smarter, wiser and well equipped to battle institutions and individuals who sometimes don’t have our best interests at heart-everyone from giant banks, utilities and insurance companies to sleazy car salesman, mechanics and contractors. — Mark Di Vincenzo, New York Times bestselling author of Buy Ketchup In May and Fly at Noon
Jon Yates gives consumers a great primer on how to solve their own customer service problems. — Angie Hicks, Founder of Angie's List